Six Leadership Principles That Boost Employee Morale And Transform Workplace Culture
The post Six Leadership Principles That Boost Employee Morale And Transform Workplace Culture appeared on BitcoinEthereumNews.com.
Working under positive leadership can make a big difference in how employees feel and perform. getty There are many forms of leadership. A customer-focused organization requires a leader who understands the importance of customer experience and, just as important, if not more so, the importance of employee experience. If you’ve ever stayed in a hotel where the experience was excellent, you’re probably experiencing the results of a leader/general manager who understands the importance of both. That’s why, for years, I’ve preached the hospitality mentality. Hotel and restaurant managers know how to motivate employees to deliver an excellent experience. Ryan Minton is a former hotel general manager who eventually became SVP of a chain of name-brand hotels. He understands that to have a good customer/guest experience, you must start with the employee experience. I interviewed him about his latest book, Uplifted: The Remarkable Power of Positive Leadership on Frontline Employees, where he shared a number of leadership principles all leaders should consider in their arsenal of leadership strategies. The Hospitality Mentality is Universal A hospitality mindset isn’t just for hotels or restaurants. It is appropriate for every type of business or organization, including B2C, B2B, and even the Government. Minton says, “Great customer service is rooted in hospitality. Good old-fashioned customer service is just good old-fashioned hospitality. That’s why so many brands look to the hotel industry as the standard for the best customer service.” Good Leadership Starts with Making People Feel Valued One of the simplest and most powerful thing leaders can do is let people know they matter. When employees are genuinely appreciated, they’re more likely to enjoy coming to work and giving their best effort. When leaders practice something as simple as positive recognition for a job well done, it doesn’t just boost morale, it also creates a…
